General Terms and Conditions
Article 1 - Acceptance of terms of sale
These conditions apply to the sale of products by www.defivin.com website. These terms and conditions are directly accessible from the home page of the site even before the passage of an order by the customer, but are also subject to it during the ordering process. The customer is committed to become acquainted in their entirety and to subscribe to finalize the order.
The validation of the order by the customer is then acceptance , without reservation , to all the provisions of these Terms and Conditions. These may be subject to change, the conditions applicable are those in force on the Internet www.defivin.com website at the time of placing the order . For its part, the www.defivin.com site agrees to abide by its obligations under these terms and conditions of sale.
The www.defivin.com website is subject to French law and the terms and conditions of sale are governed by French law for both fund rules for the rules of forms.
1.1 - Protection of minors
Only a civil adult ( over the age of 18 (eighteen ) years), not under guardianship , or any legal entity who accepts these general conditions of sale can be considered as a client website www. defivin.com . Thus, under Ordinance No. 59-107 of 7 January 1959 , the Act No. 74-631 of 5 July 1974 and Article L. 3342-1 of the Public Health prohibiting the sale of alcohol to minors under 18 (eighteen ) years , the customer agrees validating his order be 18 (eighteen ) years of age at the time the order and have the legal capacity to enter into this contract.
Alcohol abuse is dangerous for health, consume with moderation.
1.2 - C.N.I.L. and confidentiality
In accordance with Law No. 78-17 of 6 January 1978, the website www.defivin.com has been declared to the Commission Nationale Informatique et Libertés . Pursuant to Article 27 of Law No. 78-17 of 6 January 1978, the customer has a right of access, rectification, opposition and deletion of personal data by writing a letter and proof of identity at the following address :
251 Avenue du General de Gaulle
The information requested is necessary to process orders and are for services www.defivin.com website that is committed to be kept confidential.
Article 2 - Establishment of account and Controls
2.1 - Customer Account
Orders require the creation of an account to be validated. Thus, during the passage of order, the customer agrees to provide the required information and attesting to the truth of the past . It is up to him to ensure that the information entered ( billing and delivery , quantity and type of products ordered ) contains no errors. These errors can not be attributed to www.defivin.com Internet site and can not give rise to claims or cancellation of an order to the customer's request .
When creating the account, it asked the user to provide a login and a password : both are personal and confidential. The identifier for connection to the customer's account is an email address that belongs to the user. The user is solely responsible for maintaining the confidentiality of its username / password , and undertakes to inform as soon as possible , the website www.defivin.com of any unauthorized use of their account .
2.2 - Controls
Orders can be placed online on www.defivin.com and are not final until they have been confirmed by the payment of the price by the customer website. Under these conditions, the Internet www.defivin.com site agree to treat any order within the limits of available stocks. If out of stock on a temporary or final product, in case of failure to deliver due to the actions of third parties or any other event beyond the control of the Internet www.defivin.com site, it could be liable for breach of contract of sale with the customer. However the website www.defivin.com undertakes to inform the client of any disturbance occurring in the order as soon as possible and, if necessary, make the necessary measures in order to best satisfy the customer.
Every order validated and set can be canceled online before delivery to the carrier and an email confirmation of delivery to the carrier is sent to the email address provided by the customer. After this time, the application of Article 8 of these is required and transportation costs incurred shall be borne by the customer. The timestamp of this e -mail shall prevail in case of dispute.
The website www.defivin.com reserves the right not to accept an order for a legitimate reason ( suspicion of fraud in connection with a previous transaction dispute ... ) . Products remain the property of www.defivin.com to full payment thereof in accordance with the provisions of law No. 80,336 of May 1, 1980 on the subject property . However, the customer is responsible for items upon delivery , transfer of possession worth risk transfer .
Article 3 - Pricing and Billing
The prices displayed on the website are in Euros ( € ) including VAT ( value added tax ( VAT) and other French rights) . The French VAT for products sold on the site is currently at the rate in force. If the tax rate were to be changed, those changes will be reflected in the prices of such goods without the customer being notified .
The prices displayed on the website www.defivin.com are exclusive postage. Shipping costs are in addition to the customer .
Prices may change and be changed at any time by www.defivin.com website. Only the prices included in the description after confirmation of the order is valid , firm and final , subject to typographical error and display . In the event of a typographical error, the website www.defivin.com contact the customer to advise them of the nature . Rectification carried out and submitted to the client, the client may decide to continue or cancel the order partially or in full .
A detailed invoice , the paper is included in the / packages . The client also has the ability to access a digital invoice from its internet account and can view it or print it if desired.
Article 4 - Discounts and loyalty program
All promotions (vouchers, promotional codes, discounts ... partners) are limited to the use of one person per household and per transaction. Www.defivin.com reserves the right to reject or modify orders not meeting this criteria.
No refund of all or part of a voucher can be made.
Article 5 - Payment
The following payment methods may be proposed by the www.defivin.com website:
Credit Card ( Visa, Mastercard ... ) , issued in France by a bank domiciled in France .
- Paypal. In this case, the client must have previously created an account with Paypal.
After full payment of the order , it is considered firm and final , except in cases defined in Articles 2 and 3 of these terms and conditions of sale.
The client certifies that the legal owner or his own attorney payment methods it uses. It also ensures and certifies that attached to these methods of payment account is sufficient funds to cover the transaction on the www.defivin.com website. Anti- fraud checks will be carried out to ensure the protection of both website owners www.defivin.com as means of payment : will then requested certain documents to the client that it must provide within 48 ( forty-eight) hours under pain of having to cancel the order .
Payments made on our site are completely secure .
The details of your payment card provided during checkout is encrypted using SSL (Secure Socket Layer). All information provided banking , making purchases on www.defivin.com website are neither stored nor visible on the Internet.
Article 6 - Delivery
Deliveries are made in France only.
Transportation costs are the responsibility of the customer and the cost varies depending on the location of the delivery address when ordering .
After verification and validation of the order by the Internet www.defivin.com site, the products are packed in parcels sent by courier. The delivery , as specified in the order code are calculated in working days. The website www.defivin.com undertakes to deliver the goods as soon as possible . In the case where an exceptional delay should occur during the delivery, the customer will be informed at the conclusion of the delay by the seller.
The customer is bound by the information provided in the order : In the case of erroneous information entered during the order, the website www.defivin.com can not be held responsible for failure in which it could be to deliver the goods or delay in delivery. The conditions of access to the delivery address must allow the carrier to make the delivery .
When returning goods to warehouse www.defivin.com internet site, the return postage is the responsibility of the customer. The goods are delivered to the carrier, after changing the delivery address and the settlement of return postage. The customer may also cancel the order and request a refund , less shipping costs incurred by the seller.
Parcels are delivered according to the terms and conditions of delivery of the carrier . The carrier is responsible for the goods if it is supported by it . In no case, an incident during transport would be attributable to the website www.defivin.com . Thus, The goods always travel at the risk of the recipient. It is the client or his client to check the condition and conformity of the goods to the delivery of parcels . If necessary , it must make reservations directly on the delivery note in the presence of the carrier, the date and sign . In addition, the customer must notify the website www.defivin.com by registered within 48 ( forty-eight ) hours letter :
Customer Relations Defivin
12 rue heather
33450 Saint Loubès
And by e- mail to : email@example.com
Any subsequent application for return delivery is subject to Article 8 hereof.
Article 7 - Costs of transport
Transportation costs are added to the price displayed on products sold on the www.defivin.com website. They are charged to the customer at the rate in force when the order validation . These rates vary depending on the quantity purchased , but also depending on the area of delivery .
Article 8 - Right of withdrawal and return
Pursuant to Article L.121 -20 of the Consumer Code , the purchaser has a period of 7 ( seven) days from the date of delivery of the order , the delivery by the carrier faith , to return the goods to the seller, without justification or penalty, except the cost of return . On receipt and verification of conformity of products by an authorized member of the website www.defivin.com , the client may either request an exchange of products or receive a credit to make a purchase later , or be refunded. Returned products must be unopened , undamaged , and comply with those sent by the seller to enter under the provisions of Article L.121 -20 of the Consumer Code .
Similarly, in the case of defective or non -compliant with respect to the charged product, the customer may return this product by applying to customer service website www.defivin.com within 7 ( seven) days from the date of delivery of the order , the delivery carrier authentic . It is up to him to prove the defect / non- compliance of the product through a complete and accurate written arguments . On receipt and verification of conformity of products by an authorized member of www.defivin.com website , the product is replaced by an identical or consistent with billing product, or if there is out of stock , customers can benefit from one have to make a subsequent purchase , or a refund. However, if after controlling for our team, it appears that the failure / non- compliance of the product resulting from improper use of it , improper handling or modification of the initial characteristics of the product initiative of the client, then the product will be exchanged or refunded , and will give the right to any compensation.
To enable rapid and effective treatment, it is requested to contact the customer and inform promptly the customer service website www.defivin.com its willingness to return defective products , non-conforming or do not match their expectations , including:
- By e- mail to : firstname.lastname@example.org
- By phone from Monday to Friday, 9 am to 6 pm at : + 33 7 82 34 82 57
The caller can then specify his procedure.
The customer service will signify its acceptance or refusal to return the product via e -mail. In the case of acceptance of return this e -mail will include a return number must appear clearly on the package sent by the client . It must wait for confirmation of customer service.
Goods travel at the risk of the client. The return will be made by the carrier of their choice , but if the customer wants the www.defivin.com website may schedule a pickup . In this case, the return will be made after receipt of payment of travel expenses by the www.defivin.com website. In the case of a return for failure / non-compliance of the product, after checking and acceptance of service , return shipping cost will be refunded upon customer's request, on presentation of relevant evidence.
The return address is the following products :
Returns Service Defivin
12 rue des Bruyeres
33450 Saint Loubès
Reimbursements from the www.defivin.com website will within 45 ( forty five ) days later.
Article 9 - Disputes
General conditions of sale set forth above shall be governed by French law. Our Customer Service is available to the customer to resolve any dispute amicably. Otherwise, only will the courts of commerce.
General Terms and Conditions